Privacy Policy
Effective Date: 07/16/2026
Coastal Alabama Pools (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website.
Information We Collect
We may collect information you voluntarily provide, including:
- Name
- Phone number
- Email address
- Mailing or service address
- Details about your pool project or service request
- Any other information you submit through our contact forms or quote requests
We may also automatically collect certain information when you visit our website, such as:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of visits
- Website usage information
How We Use Your Information
We may use your information to:
- Respond to inquiries and requests for estimates
- Schedule consultations or services
- Provide customer support
- Communicate about your project
- Improve our website and services
- Send updates or promotional communications if you have requested or consented to receive them
Sharing of Information
We do not sell, rent, or trade your personal information.
We may share information only when necessary to:
- Provide requested services
- Work with service providers who help operate our business (such as website hosting, scheduling, payment processing, or marketing services)
- Comply with legal requirements or protect our rights
Cookies and Website Analytics
Our website may use cookies or similar technologies to improve website functionality and understand how visitors use our site. These tools may collect information such as pages visited and traffic sources.
Communications by Phone, Email, or Text
If you provide your phone number or email address, you may receive communications related to your inquiry, estimate, or service request.
By submitting your information, you consent to be contacted regarding your request. Message and data rates may apply for text messages. You may opt out of marketing communications at any time.
Data Security
We take reasonable measures to protect the information submitted through our website. However, no online transmission or storage method is guaranteed to be completely secure.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
Google Analytics
We use Google Analytics, a web analytics service provided by Google LLC, to help us understand how visitors use our website and improve our services.
Google Analytics may collect information such as:
- Pages visited on our website
- Time spent on pages
- How visitors found our website
- Browser and device information
- Approximate location information
- Website usage activity
The information collected by Google Analytics is used to analyze website traffic, improve user experience, and understand how our marketing efforts perform.
Google may process this information in accordance with its own privacy policy. You can learn more about how Google uses information collected from websites that use its services by reviewing Google’s Privacy Policy.
https://policies.google.com/privacy?hl=en-US
We are not responsible if the link above is outdated.
You may be able to prevent Google Analytics from collecting information by using browser settings, disabling cookies, or installing Google’s Analytics Opt-out Browser Add-on.
Google Sign-In
We offer the option to sign in or create an account using Google Sign-In, provided by Google LLC. If you choose to use Google Sign-In, Google may share certain information with us, such as your name, email address, and profile information that you authorize.
We use this information to:
- Create and manage your account
- Verify your identity
- Provide access to website features
- Communicate with you about your account or requested services
We do not receive or store your Google password. Your use of Google Sign-In is subject to Google’s privacy practices and terms.
You can review Google’s Privacy Policy for more information about how Google handles your information.
https://policies.google.com/privacy?hl=en-US
We are not responsible if the link above is outdated.
Customer Portal and Third-Party Service Providers
We use Softr to provide our customer portal and certain online account features. Through the portal, customers may be able to access information related to their projects, service requests, appointments, communications, or other account-related features.
Information submitted through the customer portal may include:
- Name
- Email address
- Phone number
- Project details
- Service history
- Invoices
- Documents, photos, or other information provided by the customer
- Other information necessary to provide requested services
We use this information to:
- Create and manage customer accounts
- Provide access to customer portal features
- Communicate about projects and services
- Maintain customer records
- Improve our customer experience
Softr and other technology providers we use may process information on our behalf to provide website hosting, authentication, database, security, and related services. These providers are permitted to use customer information only as necessary to provide their services to us.
We take reasonable steps to protect customer information, but no online system can be guaranteed to be completely secure.
You can review Softr’s Privacy Policy for more information about how Softr handles your information.
We are not responsible if the link above is outdated.
Your Choices
You may request that we update or remove your personal information by contacting us at:
Email: privacy@coastalalabamapools.com
Phone: 251-999-4814
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy, please contact:
Coastal Alabama Pools
251-999-4814
privacy@coastalalabamapools.com